Industry News Desk
LiveOffice Launches Free Cloud-Based Email Continuity Service
The New Service Leverages LiveOffice's Cloud-Computing Infrastructure to Provide Email Continuity for Microsoft Exchange Server
Sep. 29, 2008 02:37 PM
Recently, scores of businesses in the southeastern United States have experienced significant email downtime because of Hurricanes Gustav, Hanna and Ike. In an effort to help these and all businesses protect their email from the unexpected (as well as the expected), LiveOffice launched LiveOffice Mail Continuity as part of its fall LiveOffice Mail Archive release. This service, which the company is offering at no charge, leverages LiveOffice's cloud-computing infrastructure to provide free email continuity for Microsoft Exchange Server, keeping business email running during a primary mail server failure.
A September 2008 survey conducted by Osterman Research polled 165 IT managers and email administrators at midsize organizations nationwide. The findings reveal that 50 percent of respondents do not currently have an email continuity solution in place. Of those who say they do, nearly half are relying on tape backups. But tape backups fall short for email continuity in several aspects:
"No matter the cause, email downtime is a serious problem for many businesses and impacts millions of users each day," said Michael Osterman, president of Osterman Research. "When an employee cannot communicate or share data via email either internally with co-workers or externally with customers, a company's bottom line is severely jeopardized."
Nick Mehta, CEO of LiveOffice, concurs, "Historically, only the largest enterprises have been able to provide continuous email service, implementing expensive hardware-based replication and clustering solutions that cost thousands of dollars. The average SMB organization is left with nothing but AOL and Hotmail during email outages. With Mail Continuity, we are able to leverage our existing software-as-a-service infrastructure to protect clients' email environments for free and help them take a 'baby step' toward a cloud-based email infrastructure."
How Mail Continuity Works
- Recovery can take hours, days or weeks.
- During downtime, users have no email service.
- Without business email service, users often resort to using personal email accounts during outages, exposing organizations to security risks, compliance violations and legal liability.
- All data is not recoverable -- anything created after the last backup is permanently lost. For example, if backups happen daily, all data between the last day's backup and the outage is unrecoverable.
Mail Continuity can be deployed in just days and requires no investment in hardware, software or ongoing maintenance. Since Mail Continuity leverages Microsoft Exchange Server's existing journaling functionality, all administrators have to do is make a simple configuration change and route their messages through LiveOffice's SAS-70 II-certified, Tier-4-compliant network.
When a company with Mail Continuity experiences a primary server failure, its IT administrator can immediately activate the service through a web-based interface or by contacting LiveOffice toll-free. Users can then access a seven-day rolling archive of their recent messages via a dedicated folder in Microsoft Outlook or remotely through a web-based, Microsoft Outlook-like interface. They also have the ability to compose, read, forward, reply to, spell check and format email during the downtime.
Since Mail Continuity leverages the same infrastructure as LiveOffice's email archiving offering, clients using the free service can upgrade to the full Mail Archive solution with no additional deployment or configuration changes. With this version, they also benefit from Mail Archive's robust mailbox management, e-discovery and compliance capabilities.
Introducing Unlimited Outlook
As part of the fall release, LiveOffice also announced the availability of Unlimited Outlook, a feature that tightens Mail Archive's integration with Microsoft Outlook. These enhanced capabilities provide:
- Unlimited storage at a predictable, per-user-per-month price, eliminating the need to store emails and attachments locally as a means of circumventing mailbox quotas
- Direct access to messages from a web-based Outlook folder, allowing users to quickly and easily search, view and restore historical emails and attachments from their personal archives
- Centralized deployment of the Outlook web folder by administrators via LiveOffice's CloudLink Console, a pure SaaS, non-stubbing approach to full Outlook integration that leaves zero footprint on client-side machines