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Bluewolf Unveils First SaaS Support Program
Reduces SaaS Support Costs

Bluewolf, a Software-as-a Service (SaaS) consulting firm, launched the first support program for SaaS applications, such as Salesforce, that combines advanced administrative support with new custom software development.

Designed for businesses of all sizes, the OpenSupport program provides customers with ongoing access to Bluewolf's team of experts and resources, enabling them to continually modify and adapt Salesforce and other SaaS solutions to their current and future business needs.

"The new Bluewolf OpenSupport program is like hiring a complete staff of Salesforce experts and having them available to our organization on-demand," Kevin Ko, Director of Information Systems, DriveCam, a leading global Driver Risk Management company that helps predict and prevent risky driving behaviors for drivers of more than 100,000 vehicles.

"Bluewolf's ongoing commitment to our success and their program's flexibility have made them more than just a business partner. Working with Bluewolf is like having extra staff in house working with and supporting our system."

"OpenSupport is an open source approach to application support in an on-demand era," said Eric Berridge, cofounder and principal of Bluewolf. "OpenSupport allows customers to leverage the latest features and functionality from Salesforce.com and other SaaS solutions, in an efficient and timely manner, and with a central point of contact, on-shore at Bluewolf. That means that every one of our clients has access to a dedicated, proactive support team. We are not just focused on fixing issues as they arise but helping our clients maintain and increase the value of their SaaS applications to their business."

With OpenSupport, organizations receive a regular monthly allotment of technology support hours which they can use for a variety of administrative tasks, such as system setup, customization, maintenance, administrator support, platform support, and software release management. In addition, the OpenSupport hours can be used for software development projects, such as custom Apex/VisualForce development, business system integration, data management, AJAX development and AppExchange solution deployment. As part of the program, clients receive weekly utilization reports, monthly adoption reports and quarterly Steering Committee reviews.

The program is designed for business of all sizes and is designed to not only react to client calls and problems, but proactively help them improve how they are using SaaS applications like Salesforce. For large enterprises, it ensures timely response to problems and software development needs. For smaller companies, it ensures that they maximize the use and adoption of Salesforce, providing access to expert resources. The OpenSupport program also frees up in-house staff to focus on the core business needs of their organization.

"The foundation of this program is Bluewolf's experience as SaaS advisors to a large range of organizations," said Matt Kendrall, Business Development Director of OpenSupport at Bluewolf. "Few companies have the resources to make Salesforce a core business competency. Bluewolf does. OpenSupport helps organizations mitigate the risks associated with supporting Salesforce or other SaaS applications and provides a flexible solution in a cost-effective model."

Available immediately, the OpenSupport program is available via a subscription model. Bluewolf has implemented Salesforce.com for more than 1,200 organizations and has experiences with more than 500 SaaS integrations.

About Bluewolf
Founded in 2000, Bluewolf is a Software-as-a-Service consulting company that specializes in the development of enterprise software applications. Through its Customer Success Guarantee(TM), Bluewolf is reinventing the concept of traditional consulting, one that is tailor-made for the on-demand world. Bluewolf's practices incorporate three main areas: On-Demand Consulting, IT Resourcing and On-Demand Remote Services. With offices across North America and Europe, Bluewolf's customers include Bank of America, ADP, General Electric, Wall Street Journal, Staples and Ann Taylor.

About Cloud News Desk
Cloud Computing News Desk brings the latest industry news related to the Cloud paradigm of massively scalable IT resources and capabilities delivered as a service using Internet technologies. For up to date news on the International Cloud Computing Conference & Expo series, the easiest way is to follow it on Twitter.

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Virtualization Conference & Expo, California and London is the leading event in its third year covering the booming market of Virtualization for the enterprise. Now featuring Cloud Computing Expo, this leading event will surely deliver the #1 i-technology educational and networking opportunity of the year for leading Virtualization technology providers.



Who Should Attend?

Senior Technologists including CIOs, CTOs, VPs of technology, IT directors and managers, network and storage managers, network engineers, enterprise architects, communications and networking specialists, directors of infrastructure Business Executives including CEOs, CMOs, CIOs, presidents, VPs, directors, business development; product and purchasing managers.

Cloud Computing Bootcamp

Introducing at Cloud Computing Expo 2008 West the world's first-ever full one-day, immersive "Cloud Computing Bootcamp" - led by developer-entrepreneur Alan Williamson, Founder of Blog-City.com and creator of the OpenBlueDragon CFML runtime engine.

View the full one-day schedule

Video Coverage of Virtualization Conference
on SYS-CON.TV

David Greschler: Virtualization Beyond the Datacenter to the Desktop
Miko Matsumura: Time Oriented Architecture: Evolution by Design?
Brian Stevens: The Future of the Virtual Enterprise
Kevin Brown: Leveraging Desktop Virtualization for Security, Manageability and Usability Beyond the Perimeter

Video Coverage of the Virtualization Power Panel 2007

Virtualization Power Panel 2007 with Gordon Jackson, David Christian, Ken Jisser and Ben Rudolf

 Conference Media Sponsor: Cloud Computing Journal

Cloud Computing Journal aims to help open the eyes of Enterprise IT professionals to the economics and strategies that utility/cloud computing provides. Cloud computing - the provision of scalable IT resources as a service, using Internet technologies - potentially impacts every aspect of how IT deploys and operates software.

Cloud Computing Expo 2008 Speakers Include...


VOGELS
Amazon


FEINBERG
EMC


WELTMAN
Yahoo

NICKOLOV
3Tera

HAAR
Appistry

ZHOU
Platform Computing

HERROD
VMware

KEAGY
GoGrid

KRISHNAN
ParaScale

COHEN
Enomaly

EATON
Cloudworks

BRYCE
Mosso

SHALOM
GigaSpaces

SOMAL
VMware

CHU
VMware

THORSTEN VON EICKEN
RightScale



SYS-CON EVENTS


Past Events Archive

SOAWorld Conference & Expo 2008 East
soa2008east.sys-con.com
Virtualization Conference & Expo 2008 East
virt2008east.sys-con.com
AJAXWorld 2008 Conference & Expo East
ajaxmar08.sys-con.com
SOAWorld Conference & Expo 2007 West
www.soaworld2007.com
Virtualization Conference & Expo 2007 West
virt2007west.sys-con.com
AJAXWorld 2007 Conference & Expo West
ajaxoct07.sys-con.com
SOAWorld Conference & Expo 2007 East
soa2007east.sys-con.com
Virtualization Conference & Expo 2007 East
virt2007east.sys-con.com
AJAXWorld 2007 Conference & Expo East
ajaxmarch07.sys-con.com
Other SYS-CON Events
events.sys-con.com

SOAWorld & Conference Alumni Delegates Represents...

• AccuRev
• Adea Solutions
• Adobe Systems, Inc [3 delegates]
• ADP
• Aeropostale, Inc
• Aetna
• Akbank Training Center
• American Family Insurance
• American International College
• American Modern Insurance
• Amphion Innovations
• Amplify LLC, Clipmarks [2 delegates]
• Anderson Consulting
• Arrow Electronics [3 delegates]
• Ashcroft Inc
• Athabasca University
• ATS
• Audatex
• Avanade, Inc.
• Avaya Inc. [5 delegates]
• Azul [2 delegates]
• Backbase [2 delegates]
• Bank of America
• Bank of NY
• Barnes and Noble
• Barnex Investment International Limited
• BEA
• Bear Stearns [2 delegates]
• Bendel Newspaper Company Limited
• BizInnovative
• Bloomberg [2 delegates]
• BlueBrick Inc.
• BMC Software
• Boeing
• Bottomline Technologies [2 delegates]
• BP
• Broadcom

   read more...
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