Industry News Desk
HCL Technologies Introduces New Breed SaaS Service Delivery Platform
AGORA Enables ISVs and Service Providers to Launch SaaS
Apr. 29, 2008 04:00 PM
HCL Technologies announced the launch of its new SaaS
Service Delivery Platform (SDP) AGORA.
Service disruption and Web 2.0 have resulted in a sudden
outburst of participation by the user and developer communities. This, along
with increasing collaboration between independent service providers,
communications service providers, application service providers and content
service providers have resulted in the service value chain becoming larger.
Using the AGORA platform, ISVs and service providers in any
geographic location can deliver high quality, efficient and cost-effective software
services to customers. AGORA is a collaborative platform that provides single
sign-on, unified and secure access to the services that are delivered through
the platform, and integration with back-office applications like CRM and ERP.
The platform is an efficient automated infrastructure that provides functions
such as customer lifecycle management, service management, metering of service
usage, billing based on usage, and customer support.
"Beyond executing on-demand secure services, the SaaS
delivery platform is evolving to become an ecosystem to empower the end-users,
tap the endless, dynamic needs of the user community and strap them to drive
service innovation," said Sandeep Kishore, SVP and head Hi-tech and
Manufacturing, HCL. "It is an ever growing circle and AGORA lays the
foundation to drive and enhance the service value chain."
AGORA uses Web 2.0 principles for providing a rich
experience to end customers. The social collaboration features of the platform
harness the collective intelligence of the provider, reseller and customers.
The platform has accelerators for several verticals and pre-built integrations
with standard back-office systems enabling reduction of the overall time
required to deliver services through AGORA to as short as six weeks.
Service Delivery Platform for ISV and Service Providers
AGORA's Service Delivery framework is a multi-service
provider SOA-based platform that supports multiple channels like direct sales,
reseller channel and online market places. Through a Meta Data overlay, AGORA
provides multi-tenancy emulation, using which ISVs could deliver their existing
products through SaaS without having to invest heavily on migrating to a
multi-tenant architecture. The platform has additional benefits such as the
ability to re-brand the interface for ISVs, their end customers and their
resellers, and allows the reseller of an ISV to share the same infrastructure
as the provider to resell services along with the ability for the reseller to
aggregate services from other providers and sell using the same platform.
AGORA was designed to enable ISVs, service providers like
telcos, financial institutions, media and content providers and IT service
providers to expand their business into the long-tail through a SaaS based
delivery model. AGORA augments HCL's SaaS enablement program to provide the
right platform for customers to launch their services, and complements HCL's
other offerings such as Tools as a Service, which is HCL's hosted IT Service
Management tools offering.